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Privacy Policy

Last updated: 2 September 2026

Privacy policy

This Privacy Policy explains how Thrive Recovery Finance (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, contact us or explore finance options for private drug and alcohol rehabilitation.

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We understand that seeking support for yourself or someone you love is deeply personal. Your privacy is important to us, and we are committed to handling your information with care, respect and confidentiality.

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We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.

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Enquiries relating to addiction, rehabilitation and recovery may involve sensitive personal circumstances or health-related information. We will only collect information that is reasonably necessary for your enquiry or finance application and will treat it with discretion and confidentiality.

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If you have any questions about this Privacy Policy, please contact us:

1. Information we collect

We may collect personal information so we can understand your circumstances and help you explore suitable finance options.

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This may include:

  • Personal information

    • Name

    • Email address

    • Phone number

    • General location

  • Finance information

    • Employment details

    • Income and financial circumstances

    • Loan or funding requirements

    • Credit history or other financial information, where relevant to a finance enquiry or application

  • Treatment-related information (if you choose to provide it, this may include:

    • Rehabilitation program or provider

    • Treatment location

    • Approximate treatment costs

    • Expected treatment timeframe

    • Other information relevant to understanding the funding required

 

Because information about addiction, rehabilitation or health may be sensitive, you should only share information that is relevant to your enquiry and that you feel comfortable providing.

2. How we collect your information

We may collect personal information when you:

  • Complete a form on our website

  • Contact us by email or phone

  • Contact us through social media

  • Speak with a member of the Thrive Recovery Finance team

  • Proceed with a finance enquiry or application

  • Browse our website, including through cookies or website analytics

 

Where practical, we collect personal information directly from you.

3. Why we collect your information

We may use your information to:

  • Understand your circumstances and enquiry

  • Explain finance options that may be available

  • Determine whether finance may be suitable for your circumstances

  • Assist with a finance application, with your permission

  • Communicate with you about your enquiry or application

  • Respond to questions or requests for support

  • Improve our website and services

  • Meet legal, regulatory and record-keeping obligations

 

We do not sell, rent or trade your personal information.

 

Thrive Recovery Finance provides financial guidance only. We do not provide medical advice, recommend rehabilitation providers or determine which treatment is appropriate for an individual.

4. How your information is stored and protected

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

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Information may be stored using:

  • Secure email systems

  • Password-protected digital storage

  • Customer relationship management or administrative systems

  • Finance and lender platforms, where applicable

 

We take reasonable steps to ensure personal information is kept secure and confidential and is retained only for as long as reasonably necessary or as required by law, regulation or professional obligations.

 

Where appropriate, you may ask us to delete personal information we hold about you. Some information may need to be retained to meet legal, regulatory or record-keeping requirements.

5. Who may have access to your information

Your information is treated as private and confidential and is only accessed where reasonably necessary to manage your enquiry or provide our services.

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This may include authorised members of the Thrive Recovery Finance team.

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Grahame provides finance and lending expertise and may handle finance enquiries and applications.

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Sean works alongside Grahame and may assist with enquiries, administration and the finance process.

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Rochelle is not providing lending or writing finance. Where relevant, she may be involved in business development or support conversations with individuals and families based on her lived experience.

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Personal information will only be shared internally where it is relevant to that person’s role.

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Lenders and finance partners
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If you choose to proceed with a finance application, relevant information may be provided to lenders, finance partners or other organisations involved in assessing or processing the application.

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Those organisations have their own privacy obligations and policies.

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Service providers

 

We may also use trusted third-party providers for services such as:

  • Website hosting

  • Email

  • Analytics

  • Data storage

  • Business administration

 

These providers may process information only as necessary to provide their services to us.

6. Accessing or correcting your information

You may contact us to:

  • Request access to personal information we hold about you

  • Ask us to correct information that is inaccurate or out of date

  • Ask questions about how your information has been used or disclosed

  • Withdraw consent where consent is the basis on which information is being used

  • Ask us whether information can be deleted where it is no longer required

 

To make a privacy request, please contact:

info@thriverecoveryfinance.com.au

 

We will respond to privacy requests within a reasonable timeframe.

7. Cookies and website analytics

Our website may use cookies and similar technologies, including Wix analytics tools and, where enabled, advertising or analytics tools such as Meta Pixel.

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These technologies may be used to:

  • Understand how visitors use our website

  • Improve website functionality and user experience

  • Measure website traffic

  • Measure the effectiveness of advertising, where applicable

 

Cookies do not give us access to personal information that you have not otherwise chosen to provide.

 

You can manage or disable cookies through your browser settings.

8. External links

Our website may contain links to third-party websites, including government resources, lenders and other organisations.

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We are not responsible for the privacy practices, security or content of external websites. We encourage you to review the relevant privacy policy before providing personal information to another organisation.

9. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

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The current version will be published on this website.

10. Contact us

If you have questions, concerns or a complaint about this Privacy Policy or how your personal information has been handled, please contact:

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Thrive Recovery Finance – Privacy Enquiries

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